Terms of Service

These Terms of Service govern access to and use of the Irona LLC website and related services. If you use the website or engage us for services, you agree to these terms.

Services

Irona LLC provides a limited AI-assisted inbound call intake service for businesses. The service may involve voice interactions, intake capture, transcripts, recording references, and notification delivery by SMS or email to designated business staff or account contacts. Specific commercial terms may also appear in an order form, pilot agreement, proposal, or invoice. In the event of a conflict, a signed customer agreement controls over these website terms for the purchased services.

No Emergency Or High-Risk Use

The service must not be used for emergencies, life-safety scenarios, medical triage, legal advice, or other high-risk or regulated uses unless expressly agreed in writing.

AI And Third-Party Services

The service uses AI-generated output and depends on third-party vendors, including providers such as Vapi, Twilio, Postmark, Stripe, Amazon Web Services, and managed database or infrastructure providers. AI-generated output may be incomplete, inaccurate, or inconsistent. We do not guarantee uninterrupted availability, error-free performance, or any particular business outcome.

Acceptable Use

• Do not misuse the website or service, interfere with its operation, or attempt unauthorized access.
• Do not use the service in violation of law or to send unlawful, deceptive, abusive, or unsolicited communications.
• Do not represent the service as a substitute for employee judgment in contexts where errors could create material harm.
• Do not provide staff contact information to us unless you are authorized to do so for account and operational notifications.

SMS Terms

Irona LLC currently uses SMS only for operational notifications to business staff and account contacts designated by its customers. Message frequency may vary and message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

Intellectual Property

We retain all rights in the website, service, software, workflows, documentation, and related materials, except for customer-provided content and any rights expressly granted in a written agreement.

Disclaimer Of Warranties

THE WEBSITE AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IRONA LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF DATA ARISING FROM OR RELATED TO THE WEBSITE OR SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE WEBSITE OR SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNTS PAID TO US BY THE CLAIMANT FOR THE APPLICABLE SERVICES DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Termination

We may suspend or terminate access to the website or service at any time for misuse, nonpayment, legal risk, security risk, or violation of these terms or any written commercial agreement.

Governing Law

These terms are governed by the laws of Indiana, excluding conflict-of-law rules.

Changes To These Terms

We may update these Terms of Service from time to time by posting a revised version with a new effective date.

Contact

Questions about these terms may be sent to hello@irona-ai.com.